Privacy Policy - MaskOff

Last Updated: March 11, 2025

1. Introduction

Moff Technologies LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MaskOff mobile application (“App”) and related services (collectively, the “Service”).

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1. Information You Provide to Us

• Account Information: When you register for the Service, we collect your phone number, which is essential for the Service’s functionality.
• Carrier Information: We collect information about your mobile carrier to provide and optimize our Service.
• Call Data: When using our unmasking feature, we collect and store data about calls, including:
  • Timestamps of calls
  • Phone numbers of callers being unmasked
  • Temporary logs of all call data for calls forwarded to our Service
• Call Recordings: If you use our call recording feature, we store the audio recordings of your calls.
• Voicemail Data: If you use our voicemail feature, we store voice recordings, transcripts, caller information, and timestamps.
• Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of your message, and any other information you choose to provide.

2.2. Information Collected Automatically

• Device Information: We may collect information about your mobile device, including device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: We may collect information about how you use the Service, including your interactions with features, preferences, and settings.
• Log Data: When you use the Service, our servers automatically record certain information, including your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide the Service: To operate, maintain, and deliver the features and functionality of the MaskOff App, including:
  • Unmasking blocked or unknown phone numbers
  • Storing and retrieving call recordings
  • Providing voicemail services
  • Reveal withheld caller identification in cases where you affirm the call was harassing or malicious, as permitted under law such as UK PECR Regulation 15.
• Improve the Service: To understand how users interact with our Service, identify and fix issues, and develop new features.
• Communicate with You: To respond to your inquiries, provide customer support, and send you important notices and updates.
• Verification and Security: To verify your identity, prevent fraud, and enhance the security of the Service.
• Marketing: To send promotional messages, offers, and other information that may be of interest to you. You can opt out of these communications at any time.
• Compliance: To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1. Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, including:

• Analytics providers: Such as Firebase and Amplitude, to help us understand user behavior and improve our Service.
• Telephony service providers: To facilitate call forwarding, unmasking, and other call-related features.
• Customer support platforms: Such as Intercom, which may collect device-level data to provide customer support services.
• Payment processors: Such as RevenueCat, to handle in-app purchases and subscription management.

These service providers may change without notice as we improve and evolve our Service.

4.2. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4. With Your Consent

We may share your information with other parties with your consent or at your direction.

5. Data Storage and Transfer

The information we collect may be stored and processed in the United States or any other country where we or our service providers maintain facilities. By using the Service, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than your country.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1. Access and Update

You can access and update certain information through your account settings in the App.

7.2. Marketing Communications

You can opt out of receiving promotional messages from us by following the instructions provided in those messages or by contacting us directly.

7.3. Cookie Settings

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

7.4. Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we have about you
• Request that we correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your personal information
• Data portability (receiving your data in a structured, commonly used format)

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

7.5. California Privacy Rights

If you are a California resident, you have specific rights under California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Notice at Collection: As detailed in this Privacy Policy, we collect the following categories of personal information:

• Identifiers (phone numbers, device IDs)
• Commercial information (subscription and transaction data)
• Internet or other electronic network activity (app usage, analytics data)
• Audio data (call recordings, voicemail)
• Geolocation data (as may be necessary for the app functionality)

Your Rights as a California Resident:

• Right to Know: You have the right to request information about the personal information we have collected about you, including the categories of personal information, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. Note that we do not “sell” personal information as traditionally defined but sharing data with analytics providers and other partners may be considered “sharing” under California law.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights: To exercise your rights under California law, please contact us using the information in the “Contact Us” section below. We will verify your request using information associated with your account, including your phone number. You may also authorize an agent to make a request on your behalf.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

“Shine the Light” Law: California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in the “Contact Us” section.

7.6. European Economic Area (EEA) Residents

If you are located in the EEA, you may have additional rights under applicable data protection laws. We will process your personal information in accordance with the General Data Protection Regulation (GDPR) when it applies.

7.7. United Kingdom Residents and UK GDPR Compliance

If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We serve as the data controller for your personal information processed through our Service.

Data Controller Information: Moff Technologies LLC, a Delaware limited liability company based in California, USA, serves as the data controller for personal data collected through the MaskOff App.

Legal Basis for Processing: Under the UK GDPR, we process your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of our contract with you (providing the MaskOff service)
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Service, preventing fraud, and marketing our products (where these interests are not overridden by your data protection rights)
• Consent: Processing based on your specific consent, such as for sending marketing communications
• Legal Obligation: Processing necessary to comply with our legal obligations

Data Protection Rights: UK residents have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict or object to our processing of your data
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues

Cross-Border Data Transfers: Your personal data may be transferred to and processed in countries outside the UK, including the United States. When we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, which may include Standard Contractual Clauses approved by the UK government or other lawful transfer mechanisms.

Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Caller ID data, including withheld numbers when revealed under Regulation 15, are treated as personal data. Such data are processed only when necessary for the provision of the Service or when justified under UK law for the purpose of preventing or addressing malicious or nuisance communications

To exercise your rights under the UK GDPR, please contact us using the information provided in the “Contact Us” section below.

7.8. Israel Residents

If you are located in Israel, your personal information is protected under the Protection of Privacy Law, 5741-1981 (as amended), and related regulations. As we offer our services to Israeli residents, we comply with applicable Israeli data protection requirements:

Database Registration: Where required by Israeli law, we register our databases containing personal information with the Israeli Privacy Protection Authority.

Data Controller Information: Moff Technologies LLC serves as the data controller (or “database owner” under Israeli law) for personal information collected through the MaskOff App.

Legal Basis for Processing: Under Israeli law, we process your personal information based on:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Our legitimate interests, where these do not override your rights and freedoms

Your Rights Under Israeli Law: Israeli residents have the right to:

• Access personal information held about them
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Object to processing of personal information in certain circumstances
• Receive notice of certain security breaches affecting your personal information

International Data Transfers: When transferring personal information outside of Israel, we implement appropriate safeguards in accordance with Israeli law.

To exercise your rights under Israeli law, please contact us using the information provided in the “Contact Us” section below.

8. Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

10. Third-Party Services and Links

Our Service may contain links to or integrate with third-party websites and services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services, and we encourage you to review the privacy policies of any third-party services you interact with.

11. SMS and WhatsApp Messages

We may send SMS or WhatsApp messages to the phone number you provide for various purposes, including:

• Verification codes for account authentication
• Service notifications and updates
• Marketing messages about our products and services

Standard message and data rates may apply. You can opt out of marketing messages at any time by following the instructions provided in the messages or by contacting us directly.

12. Analytics and Tracking

We use various analytics services, including Firebase and Amplitude, to collect and analyze information about how users interact with our Service. These services may use cookies, unique device identifiers, and other tracking technologies to collect and store information about your use of the Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy, posting a notice in the App, or by other means as required by applicable law. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to be bound by its terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Moff Technologies LLC
Email: [email protected]
Website: